Custom Portrait FAQs
What kind of artwork is this?
Each portrait is hand drawn and painted by me using watercolor, never digital. When your piece is finished, I ship the original painting to you.
Do you work from Photos?
Yes, I work from your reference photos! Email photos to cat@johnstonillustration.com
You can send one clear picture or a few to help me capture your pet’s personality.
For multiple pet portraits, the pets do not need to be in the same photo.
How do I get my portrait?
I offer free shipping within the U.S. and local pickup at my gallery in Savannah, GA. If you need international shipping or expedited options, just let me know and I’ll send a quote.
How is pricing determined?
Pricing depends on the size of the painting and the number of pets included. You can find full details and current pricing here
Do you paint animals other than dogs and cats?
Yes! I love painting all kinds of animals. horses, birds, reptiles, and more. If they’re loved, I’ll paint them.
Can I request a custom background?
Absolutely! I offer custom backgrounds for an additional cost, including:
• Florals
• Special places
• Favorite toys
• Other meaningful elements
Prices vary depending on the level of detail and will be quoted on a case-by-case basis.
How long will my portrait take?
Turnaround times vary based on current orders. Most portraits are completed within 3 to 8 weeks.
You’ll receive a more accurate timeline when you place your order. I appreciate your patience—it means the world to me as a one-woman studio.
What if pet portraits are sold out in your shop?
Because every portrait is hand-painted with care, I only open a limited number of custom slots at a time.
If the listing says sold out, don’t worry, I’ll open more as soon as I finish a few current orders.
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